
The rules of social etiquette online are no different than those when meeting someone face to face.
The only difference is in the vast reach that repercussions of poor etiquette have online compared to in person. The paramount of which is being branded {in every sense of the word} a doucheasaurus.
Etiquette isn’t about dictating who you are, it’s about being mindful of conventional norms.
With that said, the barometer of acceptability is a sliding scale and different for all of us. There are things one person will do that another wouldn’t {uh, maybe saying ‘doucheasaurus’ in their headline?} and that’s OK. Variety is the spice of life!
However, there ARE some universal faux pas that WILL get you branded a doucheasaurus online with a click of the send button. Decorum that will NEVER serve you to challenge.
**DISCLAIMER: Make no mistake, this etiquette is in no way exclusively offensive to online behavior, but for the purposes of this article I’m going to reference behavior in terms of social media and online interactions.**
With that disclaimer off my chest let’s get to the good stuff…
Here are 5 cardinal rules of social etiquette that must be followed online if you want to build a thriving brand.
1. GIVE PEOPLE CREDIT
Not giving credit where credit is due is like introducing yourself to someone by bitch slapping them instead of shaking their hand.
The intention and logic behind taking credit for what’s not yours is incredibly misguided.
Part of the flawed logic of this unethical approach stems from the rampant misconception that if you give someone else credit for something it some how cheapens your value.
In reality, cheapening your value is only the beginning of the social consequences that will rain down on you when you don’t give proper credit.
It may feel harmless or easily justified as ‘borrowing’ sometimes but I promise you, passing off another person’s work as your own, regardless of intent, is social suicide. It’s also down right counter-intuitive when you realize the tangible benefits of incorporating other people’s work into yours and crediting these sources in your content and social efforts.
There are two colossal benefits that can come from leveraging someone’s work and crediting them on social media.
➽ It can position you as an expert on your topic
➽ It can open up a dialogue and build rapport with someone you want to establish a relationship with
The truth is…
Putting a screen and keyboard in front of you doesn’t change acceptable social etiquette when it comes to being a thief. You wouldn’t introduce yourself to someone by slapping them across the face in person so don’t be reckless enough to do it online.
The sting of being labeled a thief on social media is an inscription that will follow you and remain forever synonymous with your brand.
Soooo, unless you want your first impression and all impressions there after to be that you’re a thieving troll than you’d better extend the proverbial virtual handshake and give credit where credit is due!
If you want to know what someone {ok, me} would do to you if you take credit for something that’s theirs, check out how I socially shamed the hell out of the thieving troll that just did it to me. Take care to note the outpouring of support.
People don’t mess around when it comes to thievery. Believe that!
2. AVOID GRAMMAR POLICING
Correcting spelling and grammar errors on social media is like telling someone that sent you flowers that the delivery place bent the card.
Be grateful for the value you get out of someone thing, instead of focusing on the perfectionism in it.
Pointing out spelling and grammar errors publicly isn’t going to win you any social points or bestow you with any grammatical accolades.
Let’s cut the crap, most of us would be up sh*t creek without a paddle if it wasn’t for spell check.
It’s the digital age. Understand that things happen, technology acts up, errors occur. Social media isn’t a place to publicly point out these types of things.
Resist the temptation to nest on the holier than thou grammar policing perch and get over it. I promise the alternative isn’t going to offer you anything favorable.
I’m sure you’ve already found errors in this article {apparently ‘etiquette’ isn’t a word I knew how to spell}. In fact, I know my trusted GNP {Grammar Nazi Posse} will email me to let me know where the errors are. And I love them for it!!
You know what they won’t do? Put me on blast in the comments of my post or on social media. They aren’t dbags like that.
Unless you have a rapport with someone let it go. If a couple of harmless grammatical errors is all you walked away with from someone’s content chances are your one track mind is stuck in a policing state of douchebaggery.
To those people…may auto correct screw with you in the most glorious ways, because that’s the only big bundle of karma coming your way.
3. DON’T ASK FOR A FOLLOW
Asking someone to follow you after you’ve followed them on social media is like complimenting someone and then asking them for one back.
It’s pitiful and pathetic, not to mention meaningless.
There’s three main reasons why someone will follow you because you asked them for it in return:
➽ They don’t want to be rude.
➽ They pity you.
➽ They’re playing the numbers game.
None of which has any value!
The fact is, if your social followers are based on follows you had to ask for in return to yours you’ve got a big heap of nothing. No one that has to be asked to follow out of reciprocity has any interest or investment in your cause or message.
If you’re more concerned with the vanity in social follower numbers than the validity of your followers you have a misguided understanding of what social media is about.
Do you honestly think following people so they follow you is going to make you money or lead to a monetary investment? Newsflash, it’s not.
Those type of followers are as meaningless as a compliment you had to ask for. To spare your brand integrity you MUST avoid this cheap tactic at all costs.
Create great content. Engage with others in genuine ways. Be consistent. Build a list. These are the efforts that are going to build and grow a valuable social following.
4. TRADE MONOLOGUES FOR DIALOGUES
Making everything about you on social media is like being that creep at the bar that goes from table to table trying to get everybody’s phone number.
Creating connections on social media isn’t about shouting for attention. In fact, that kind of behavior is going to drastically hurt your credibility and negatively impact your brand perception.
It’s this gross misunderstanding of true social engagement that has made ‘marketing’ a dirty word. Make no mistake, the current landscape of social interaction has shifted from from monologues to dialogues, from a ‘me’ space to a ‘we’ space.
It wasn’t until being introduced to ‘digital intimacy’ by Lisa Engles and Yifat Cohen that this shift fell into place for me.
In fact, Lisa Engles put together a 4 part video series on the gravity of measuring ROE {Return on Engagement} opposed to the tradition ROI (Return on Investment}. It’s a must watch for any solopreneur looking to leverage social media to establish meaningful dialogue in the digital stratosphere.
In that series Lisa and her posse of influential powerhouses, Yifat Cohen, Mia Voss and Denise Wakeman, dive deep into the evolution of marketing and endless possibilities of social reach when one stops leading with content and starts leading with conversation.
The truth is, the ability to measure the magnitude of your social reach and the ROE from your efforts will only begin bearing the fruits of your labor when you stop talking at your audience and you start making them a part of an experience. It’s in this ‘we’ space where conversions and brand adoration will grow far and wide.
It’s from these badass broads that I’ve learned…
Conversations lead to connections and connections lead to conversions!Click To Tweet5. DON’T TRY TO BE SOMEONE ELSE
Trying to be someone you’re not on social media is like getting the same wardrobe, haircut and car as your best friend and going to meet someone they met online. Creepy!
Go original or go home, baby!
There’s three main reasons people try and be someone they’re not on social media:
➽ They don’t know any better.
➽ They don’t believe in themselves.
➽ They’re trying to hide behind a persona that isn’t them because they’re afraid people won’t like the real them.
None of which matters to anyone online. Although they will ALL get you labeled a sellout.
It’s easy to conform to what you think people want to hear, it’s hard to be true to yourself no matter what. People know that, therefore there is no respect in imitation.
YOU HAVE TO ACCEPT THAT:
➽ You can’t be everything to everyone.
➽ Not every is going to like you or agree with you.
➽ Haters are part of the digital era we live in.
I take that back, don’t accept it…celebrate that sh*t!
The more you experience each of these aspects the better off you’re going to be. How so? It means you’re not selling out!
See, most people will respect you, begrudgingly or not, for staying steadfast in who you are, especially when the haters and skeptics begin lobbing disdain your way. On the flip side, NO ONE likes a cheap knock off.
Worrying about people not liking you is going to hold you back and ultimately cost you the people that actually matter!
If someone doesn’t like the language you use, the things you share, or the views you have, they certainly aren’t going to bust open their wallet and invest with you. Soooo, why the hell cater to them? Sacrificing your radical transparency to please the masses or mirroring the persona of someone else is only going to get you branded a sellout online.
There’s nothing badass about being a sellout!Click To TweetBeing branded a doucheasaurus online is easy to do but virtually impossible to come back from. It’s a connotation that will permeate your brand and follow you around like an STD from spring break. To avoid the certainty of tainting your brand with a horrible reputation make sure you take great care in not breaking any of these cardinal rules.
Let this guide to social etiquette help you establish your favorable and influential brand recognition and you’ll be well on your way to the solopreneur success you so desire.
Want more branding and visual strategies to help you become instantly recognizable online? Sign up below to become an Insider and you’ll get access to exclusive content and resources I only share with the badasses in this community. Including ‘A Solopreneur’s Quick & Dirty Guide To Branding’!
Well you are so right about being yourself and not worry about pleasing the masses..Maybe I have been doing the same in my blogging life and I think it’s time I remove this facade..thanks for inspiring me!
DO IT! It’s the most freeing thing, letting yourself be all YOU…and it really does attract the right peeps, the ones that feed your soul and not suck it dry.
Soooo, stoked that I could inspire you. Now got GET IT GIRL!! <3
Hey Dre,
I really like this blog post. I see many people that put up a front to be liked by others. I’m not going to front, I tried that approach and people in general can smell a fake from far away.
So it’s best to be yourself despite the haters you may get. Besides it’s much easier to do this.
I also like the point about putting some one on blast about their grammar and punctuation. No one is perfect and calling someone out in online public isn’t get to give you a great reputation either. Best thing to do is email or send a private message to let them know. Your peers will respect you a lot more.
Thanks for sharing Dre! Have a great week!
Been there, done that too, Sherman! I was a fake far too long online and ever since I saw the light and gave myself permission to be unapologetically myself I’ve been kicking ass….and having a blast doing it. And hot damn if content and emails aren’t a hell of a lot easier to write too.
To keepin it real, no matter what anyone thinks about ya!
Thanks a shit ton for the comment love, brotha man. {fist bump}
I love this!! Pointing out someone else’s grammatical errors or spelling mistakes is worse than actually making them. It is so annoying!! Fantastic list and very entertaining. ?
Right?! It’s like a flashing red light that screams DBAG! Stoked to hear you found it chuckle inducing…that’s always one of my goals!
Nice stuff Dre. And I am now officially (yes the stamp has been made) intrigued with what happened with Donna. Spill the juice. Sometimes my work gets copied online too, not artistic stuff, but my posts, and I have given up caring. But you are so right about not doing that.
Thanks for the love, Ashley! I filed a DMCA with Google and VOILA the article was removed from her site. However, all the other articles on her site are plagiarized as well so I’m hoping after submitting the DMCA to her website host they will shut her down completely.
Maybe after I have this happen a couple more times I will be more lackadaisical like you….but DOUBTFUL. It’s kinda bred in me to go after asswipes. : P
Firstly, I’m sorry that you had to have the learning experience that inspired this post. That said, you really knocked it out of the park with this post. Everyone needs to be reminded to use their manners from time to time… and some need stronger reminders than others. Public shaming and having your online rep damaged is a rather strong reminder. ?
High five for the love, Krista! Strong reminders leave lasting impressions. I know some wouldn’t opt for a public shaming but that’s how I roll. ?
Wow… awesome post Andrea! Thanks for the shout out and for being a #TruthGuide ! It’s funny because I’m not big on social media, so a lot of the online etiquitte thing for me is just how I am in my normal day to day interactions. I practice being grateful and compassionate. It makes life a lot easier and less stressful, lol! I highly value authentic connections too, so I prefer to keep it that way online. I take the pressure off of myself to be friends with a bazillion people. I’d rather have 10 authentic connections and take the time to develop real relationships with those people. It’s ‘paid off’ big time for me.
I know what you mean Lisa, unfortunately most people don’t take day to day etiquette with them on social media…and it only seems to be getting worse. I’m tired of a screen changing the rules!
High five again for all your work spreading the message of engagement and authenticity. You are a breath of fresh friggin air girl! ?
Andrea, I love this post and I love your style! Thanks for the shoutout and telling it like it is. This especially good for newbies and for a refresher course. The etiquette has changed and will continue to evolve. Gotta stay on top of it, right?!
Fist bump to that, Denise! Staying current on social etiquette doesn’t get the attention it needs. People have to understand where marketing is on the social landscape and adjust accordingly. Can’t thank you and the other ladies enough for opening my eyes with your ROE to ROI video series. I’m forever grateful for the epiphanies it’s generated! ROCK ON lady!
I recently signed up to your website and got a link to this blog post in my email. I agree with your social etiquette list completely. The part that resonated with me the most was the part about NOT asking for follow backs. I get a lot of those on my business IG (which was the first time it happened to me) and I remember thinking to my self how annoying, using up my comment space to ask for a follow. Fortunately, I do not follow for follows, only for inspiration and personal interest. My take is that leaders should create more leaders, and not worry about number of followers. Thanks for the great post and all the other amazing tips and advice on your website!
Ooooh, I know what you mean Polyana…Instagramers are the WORST offenders of asking for a reciprocal follow. Every time someone does it to me I want to punch them in the face!!
I’m like a mama bear protecting my cubs when it comes to my social feeds. The last thing I want is trash muddling it up. You NAILED it girl – here’s to creating more leaders, Polyana!
Andrea, I love your writing because you tell it exactly how it is… as well as sharing how things works, and why they work… thank you so much for the insightful post.
High five for the love, Brandon!!